1. Conclusion of contract
1.1. By registering, the customer auhorizes us to conclude a travel contract, or in the case of mediation, the to conclude an agency contract aimed at consultancy and meditation of services by the tour operator and/or the service provider, in a binding manner.
1.2. Registration can be in writing, verbally or via telephone as far as the conclusion of a travel contract with us or the conclusion of an agency contract for mediation is concerned. Registration for the mediated contract itself is exclusively governed by the conditions of contract and standard business conditions of the tour operator and/or service provider. Registration is also carried out by the applicant for all of the participants stated, for which the applicant is contractually liable as for their own commitment towards us and/or the tour operator and/or the service provider.
1.3. The contract -travel and/or agency with us- is accomplished through acceptance by us. Acceptance requires no specific form.
The accomplishment of the mediated contract requires the separate acceptance of the respective tour operator and/or service provider and thus requires a written form. The content of the mediated contract itself, as well as the rights and obligations of the customer are exclusively governed by the contractual agreement concluded between the customer and the tour operator and/or service provider including the standard business conditions of the tour operator and/or the service provider.
At the moment the contract is concluded or immediately afterwards, the tour operator will provide the customer with confirmation of booking.
If we ourselves act as tour operator and/or service provider, we provide confirmation of booking for the customer.
1.4. If there is any discrepancy between the content of the travel confirmation and the content of the registration, we will make a new offer, which is binding to us for a period of 10 days when we act in the capacity of tour operator and/or service provider. The altered contract only then comes about, if you provide your consent within 10 days. Please be aware of the fact that in this case, the booking will be cancelled if you do not contact us (in writing, verbally or by telephone).
1.5. If there is any discrepancy - in the case of mediation - between the content of the travel confirmation by the tour operator and/or service provider and the content of the registration, the tour operator and/or service provider will present a new offer. The binding nature of the new offer, content and implementation of the contract in such a case are exclusively governed by the contractual agreement concluded between the customer and the tour operator and/or service provider including the standard business conditions of the tour operator and/or the service provider.
This can lead to the mediated contract with the new content coming into effect if you do not expressly object to the new contract immediately and in writing to us and/or the tour operator and/or the service provider.
1.6. In the case of mediation, we are entitled to a payment of a service and/or mediation fee and/or are entitled to request reimbursement for our costs from the customer. Service and/or the mediation fee and/or reimbursement for costs is payable in addition to any claims by the tour operator and/or service provider and we are entitled to this immediately. Payment to us is independent from the implementation of the mediated contract if mediated by us. In terms of mediation of package tours, the customer is only to pay the fee and/or to make reimbursement for costs for special services stated in the price list (No. 16.2) unless individually agreed otherwise.
2. Services
The extent of contractual services is defined by the definition of services in the currently valid brochure and from specifications in the travel confirmation. The specifications in the brochure are binding for us. We expressly reserve the right to make alterations to the specifications in the brochure before conclusion of contract. We will of course inform the customer of such alteration.
3. Cancellation and alteration
3.1. You may cancel at any time before the start of your travel. The decisive factor is the date the cancellation is received by the operator. Withdrawal must always be done in writin.
3.2. If you cancel before the start of your travel or if you do not travel at all, we are entitled to demand appropriate reimbursement for our travel provisions and costs. When calculating compensation, regular provisions and other regular possible costs for travel services are taken into account.
3.3. We are entitled to charge for compensatory claims with a view to the following structure according to how close to the contractually agreed departure date the cancellation is made. This will be accomplished according to the following percentages:
a) Flight package tours with charter airline companies (organised by us)
-up to 30 days before departure date 15% of the cost of travel
-between 29 and 22 days before departure date 25% of the cost of travel
-between 21 and 15 days before departure date 35% of the cost of travel
-between 14 and 8 days before departure date 50% of the cost of travel
-between 7 and 1 day before departure date 60% of the cost of travel
on the departure date or if you do not travel 80% of the cost of travel.
b) Flight package tours with scheduled airline companies (organised by us)
-up to 30 days before departure date 15% of the cost of travel
-between 29 and 14 days before departure date 25% of the cost of travel
-between 13 and 7 days before departure date 35% of the cost of travel
from 6 days until departure date or if you do not travel 50% of the cost of travel.
c) Holiday flats, houses/apartments, also for coach or rail trips
-up to 45 days before departure date 20% of the cost of travel
-between 44 and 35 days before departure date 50% of the cost of travel
-between 34 and 1 day before departure date 80% of the cost of travel
on the day of departure or if you do not travel 90% of the cost of travel.
d) Car rental/Only scheduled flight
-up to 8 days before departure date 30%
-from the 7th day to the departure date 30%
If you do not travel/participate in the trip 80% of the rental cost
-only for scheduled flights € 60.00 per person.
3.4. In the case of some special dates and destinations, varying cancellation fees could occur. There are also special cancellation conditions for special trips for individual and group travel. You will be informed of these differing cancellation costs when booking.
3.5. It is the responsibility of the customer to prove that the damage caused to us did not occur at all or that it was significantly less than that stated in the amount for reimbursement demanded by us.
3.6. Alteration (e.g. change in the date of travel, the destination, the place of departure, the method of transport or the accommodation etc.) is in principle only possible within the deadlines set out in 3.3. Here, the costs set out in no. 16.2. for fees and/or costs will be calculated.
3.7. A request for alteration by the customer received after expiry of the 30th day can only be carried out (if at all possible) through cancellation of the travel contract under the conditions set out in no. 3 and the simultaneous implementation of a new registration. This does not apply for requests for alteration, which only create minor costs. Please note that alterations to your booking are not possible with special tariff travel before or after departure.
3.8. Up to the departure date, the customer may request that a third party replace them regarding rights and obligations stemming from the contract. We may object to this if this person does not comply with the travel requirements or if there is any opposition from legal regulations or official regulation in the destination country. If a third party enters into the contract, they and the customer are liable to us as joint-debtors for the cost of travel and the additional costs, which arise as a result of this person's entry into the contractual relationship.
4. Unused services
For unused services, e.g. because of early return or other reasons, we will appeal to the service providers for reimbursement of the saved costs. The additional costs and fees created for us in doing so are to be covered by the customer as well as our service fees according to no. 16. This liability does not apply if this concerns completely unavoidable matters or if legal or official regulation negates this
5. Change in services
5.1. Alteration and deviation of individual travel services from the content agreed in the travel contract, which are necessary after the contract has been concluded and were added in good faith, are only allowed if absolutely unavoidable and if the layout of the tour as a whole is not adversely affected.
5.2. Any guarantee claims, which may be made remain unaffected provided the services changed were faulty.
5.3. We are obliged to inform the customer about any changes in service or deviations to this immediately if our role is that of organiser. As the case may be, we will then offer the customer a free alteration to their booking or cancellation. If we are only active as agents, we are only obliged to inform the customer immediately of any change in services or deviations if we are informed of this by the tour operator/service provider. In the case of mediate of budge flights, we are not informed by the service providers about changes to services or deviations. In this case, the customers themselves must find this information. We would however be pleased to collect such information form the service providers if the customer so asks before, during or after the booking. The customer is liable for settlement of and additional costs and service fees created according to the table set out in no. 16.
5.4. When we act as the organiser, the customer is entitled - in the case of an avoidable alteration to an intrinsic part of the travel service - to withdraw from the travel contract or to demand a different trip of at least the same value, if we are in a position to offer the customer such a trip with no additional cost for them. The customer must claim this right immediately after we have informed them of the change to the travel service. If we act solely as mediator, then the service descriptions of the respective service providers apply.
6. Price adjustment
We reserve the right to change the price agreed in the travel contract, in the case of increase in transport costs or the tax on specific services, such as port or airport taxes or a change in the exchange rate relevant to the trip, as follows.
6.1. If the transportation costs increase, especially fuel costs, we may increase the price of your trip according to the following calculations:
a) For an increase related to a seat, we may demand the increase amount from the customer.
b) In other cases, the increase in transportation costs is divided among the number of seats. In such a case, we may demand the resulting increase in amount form the customer.
6.2. If charges such as harbour or airport tax are increased for us, the cost of travel may be increased by the appropriate amount.
6.3. In the case of change to the exchange rate, the cost of travel may be increased to the extent that the cost of the trip is increased for us.
6.4. An increase is only acceptable if there is a gap of more than 4 months between the contract being concluded and the agreed departure date and the circumstances leading to the increase had not begun before the contract was concluded and were not foreseeable by ourselves on conclusion of the contract.
6.5. In the case of a subsequent change in the cost of travel or a subsequent change to an intrinsic travel service, we must inform the customer immediately. Any price increase, which is made from the 20th day before the departure date is not effective. In the case of an increase on price of more than 5% or an avoidable change to an intrinsic travel service, the customer is entitled to withdraw form the travel contract with no penalty or to demand a different trip of at least the same value, if we are in a position to offer the customer such a trip with no additional cost for them.
7. Payment and handover of the travel documents
7.1. Payment instalments for the cost for travel before the completion of the trip may only be made on handover of a guarantee certificate in terms of § 651 para. 3 BGB. This does not apply if the customer only books individual services from us, or if we mediate these individually. When the contract has ended we can then demand payment. Further payments are then due on the agreed dates and the balance is due at the latest four weeks before the departure date.
7.2. You will be provided with all travel documents in good time before the departure date. If due to time restrictions, the original documents cannot be sent, we will fax you a voucher. Additional costs for special forms of delivery (registered mail, cash on delivery, courier service or lodgement etc.) are to be met by the customer.
8. In the event of cancellation by us
We reserve the right to cancel the travel agreement before or after commencement of travel in the following circumstances:
8.1. Without notice
If the traveller, a.k.a the client acts in a way such as to compromise the journey by ignoring demands or by contravening the agreement in such a way that we have no option but to cancel the agreement. We nevertheless reserve the right to charge the full price and the cost of any other outgoings already incurred by us or by our appointed agents/ contractors.
8.2. Up to 2 weeks before commencement of travel In the event of there being insufficient participants. In this case we will inform you immediately of the cancellation and refund any monies you have paid up to that point.
8.3.Up to 4 weeks before commencement of travel If it proves impossible to operate this particular journey because the number of participants is insufficient to make it economically viable. In this event the client will receive a complete refund of all costs without further notice.
9. Liability
9.1. We declare ourselves liable as operators in our own right, or when acting as main organisers/agents, to accept proper responsibility within the framework of good business practice and to exercise all due care in the monitoring and selection of main organisers/ agents, the accuracy of any descriptions in brochures as to what is included in the journey and the delivery of these items, unless we have reserved the right to make changes in accordance with point 2 prior to the agreement.
9.2 We accept liability for any deficiency in the service provided by our appointed agents. This does not apply if we are merely acting as agents.
9.3. We do not accept liability-when acting as agents -for any agreement subsequently made between the client and the operator or his agent - for the delivery of agreed items. We accept liability as agents only for the proper delivery of services by others within the framework of good business practice.
9.4. If the client receives further services in the course of a journey such as additional travel by air, sea or ferry and the client receives or has reserved for him an appropriate ticket or is given a code entitling him to this service we undertake to provide these additional services if we have specifically agreed to do so in the description of the tour, when making confirmation thereof, or issuing the invoice. We do not accept liability for the delivery of the service itself. Any liability in this case rests exclusively with the conditions of carriage stipulated by the carrier. The client is to be made aware of these conditions and they are to be made available to him on demand..
10. Guarantee
10.1. Redress
In the event of travel not being delivered in accordance with the agreement the client may demand compensation. We reserve the right to refuse compensation for any unreasonable claim
10.2. Reduction in the price of the journey
In the event of an agreed journey not being fully delivered the client may demand a reduction in the price. (reduction). The price is to be reduced by the difference in value of the journey from that at the time of purchase to the actual present value. No reduction is applicable if the client fails to point out the fault.
10.3. Cancellation of the contract
In the event of there being serious problems with a journey and we fail to offer redress within a reasonable period of time the client may cancel - we recommend in the client's own interests and for reasons of proof that this is done in writing. The same applies if, as the result of some problem, it is unreasonable for the client to travel. The time limit will not apply only if redress is impossible or is refused by us or if the client has reasonable grounds for immediate cancellation..
The client will be liable to pay the organiser the parts of any outgoings if these services were provided in his interest.
10.4. Compensation
The traveller is entitled to demand compensation for failure to deliver the agreed carriage/ travel regardless of reduction in value or cancellation, unless the problem is beyond the control of the organiser.
11. Limitation of liability
11.1. Our contractual liability for damages, which do not include physical injury, is limited to three times the cost of travel,
a) Providing the damage to the customer was not caused on purpose or through gross negligence
b) Providing we alone are liable for damage to the customer through
fault of a service provider.
11.2. For all claims against us, which are not a result of unauthorised action and which were not carried out on purpose or as a result of gross negligence, we are liable for damage to property to a level of € 4.100,00; if three times the cost of travel exceeds this sum, liability is limited to this level The liability limits are valid for the customer and trip respectively.
11.3. We are not liable for faults in service in connection with services, which are only mediated as external services and which are described as such in the travel description and/or the invoice or the job confirmation. If any mediation of external services occurs, which is not carried out in a proper manner, we are then liable for claims if the damage is carried out on purpose or due to gross negligence, at a maximum level of three times the cost of the mediated service. This does not apply if the damage caused from mediation, which is not carried out in a proper manner concerns personal harm.
11.4. We are not liable for printing or calculation errors.
12. Obligation to cooperate
12.1. In the case of service faults, you are obliged to cooperate in terms of the legal regulations, in order to avoid any possible damage or to minimise such damage
12.2. You are especially obliged to inform the local tour guide of any complaint. It is the duty of this person to provide aid as far as possible. If you duly neglect to make notification of any fault, any claim for a decrease in price will not be taken into consideration. Other guarantee claims and/or claims for damages are also precluded in such a case.
12.3. If we have mediated any external service for you, you are also obliged to make any complaint or claim immediately with the respective service provider and/or to apply such a complaint or claim. Any further travel and business conditions of the respective tour service provider must be expressly adhered to in the case of mediation. We do here wish to point out that any use of transportation services (flight, rail or ship etc.) any complaints or claims must be made with the respective service provider before the planned end of the service and/or immediately after. Notifications or claims made after this are usually delayed. The travel and business conditions of the respective service provider preclude guarantee and/or compensation claims for such cases.
13. Return confirmation
Please note that you are obliged to confirm your return/connecting flight with the airline operator at the latest within 72 hours before the planned return/connecting flight. We cannot be held liable for any detriment caused by non-adherence to this duty, if we receive confirmation of a job in writing. In the case of package tours, confirmation must at least be carried out via the local tour leader. You should however have this confirmed from your tour leader at least 4 day before your return/connecting flight. .
14. Exclusion from claim and limitation
14.1. Claims against provision of the trip, not being implemented according to the contract, must be made by the customer within one month of the contractual end of the trip to the tour operator in writing. After this deadline has expired, the customer is not entitled to make any claim. Any claim must specify in detail the manner, level and extent in order that the tour operator is able to check the individual parts of such a claim.
14.2.Contractual entitlement on the part of the customer concerning faults with services during the trip (aid on the part of the organiser or action on the part of the customer to remove faults, decrease in the cost of the trip, compensation for damages and notice being given) expire according to the period set out by legal regulation (§ 651 m S.2 BGB) - one year from the day after the planned end of the trip. If the last day of this deadline falls on a Sunday, a bank holiday or a generally recognised holiday or Saturday, the next working day is taken as the end of the deadline.
14.3. Claims concerning the procurement of services not implemented according to the contract (mediation) must be made by the customer within one month of the contractual end of the trip to us in writing. After this deadline has expired, the customer is not entitled to make any claim. Any claim must specify in detail the manner, level and extent in order that we are able to check the individual parts of such a claim.
14.4. Contractual entitlement on the part of the customer concerning faults with services (mediation ) expires within one year of the contractual end of the trip and service. If the last day of this deadline falls on a Sunday, a bank holiday or a generally recognised holiday or Saturday, the next working day is taken as the end of the deadline.
15. Passport, visa, customs, foreign exchange and health regulations
15.1. It is our duty to inform the customer about regulations concerning passport, visa, customs, foreign exchange and health matters as well as any possible change to these before the departure date in as far as we act in the capacity of service provider or tour organiser. A condition of this is that the traveller (customer) is a citizen on the Federal Republic of Germany and no other special relations exist. Other circumstances cannot be taken into account unless we are expressly notified of this in writing.
15.2. It is not our duty to inform the customer about regulations concerning passport, visa, customs, foreign exchange and health matters as well as any possible change to these before the departure date in as far as we only act as mediator.
In terms of our duty to provide information, we reffer for information to the following 
www.auswaertiges-amt.de and the Centrum für Reisemedizin about passport, visa, customs, foreign exchange and health matters. We accept no responsibility for the accuracy of any information provided there.
Legal information concerning passport, visa, customs, foreign exchange and health matters can only be provided by the relevant embassies, consulates and foreign representation.
In as far as we still provide non-binding information in our system concerning passport, visa, customs, foreign exchange and health matters, we do assume that the customer is a citizen of the Federal Republic of Germany unless it is clear that the nationality is other or the customer informs us of this matter in writing.
15.3. We are not liable for the timely provision of information and the processing of the required visa via the respective diplomatic representation if the customer has charged us with the provision of such a visa if the delay is on our part.
15.4. The traveller is obliged to adhere to all regulations relevant to the implementation of the trip and is liable for any problems resulting from non-observance of these regulations, especially for any ensuing penalty payments unless we have made a specific undertaking in writing to pay them in accordance with our terms of business.
16. Special services, reimbursement of fees, service and mediation charges
16.1. Apart from and/or together with the booking, we can calculate the costs and fees for our mediation, for special services and/or for behaviour contrary to the contract on the part of the customer according to the following list ( 16.2. ) (if you are not sure as to whether your booking is bound to such a fee or charge, please contact us before booking by telephone, fax or E-mail).
16.2. List of special services, charges and fees
a) Payment transactions:
Processing of debit entries (additional bank costs) per transaction Euro 34,80
Processing of a refund submitted by the customer to the credit card company as a result of action contrary to the contract (before implementation of this refund through the credit card company), additional bank costs per transaction Euro 34,80
Processing of a refund submitted by the customer to the credit card company as a result of action contrary to the contract (after implementation of this refund through the credit card company), additional bank costs per transaction Euro 34,80
Credit card payment to the airline company or tour operator via us if the customer, does not have a credit card ( including diagio per ticket by the card company per ticket Euro 9,99
Per payment reminder Euro 19,99
International money transfer (incl. Foreign fee) per transaction Euro 25,00
b) Flight:
Booking Low Cost Carrier (Online) per ticket Euro online price
Booking Low Cost Carrier (Tel. Fax or E-Mail) per ticket Euro 29,99
Booking Charter flight (Online) per ticket Euro online price
Booking Charter flight (Tel. Fax or E-Mail) per ticket Euro 19,99
Booking scheduled flight (Online) per ticket Euro online price
Booking scheduled flight (Tel. Fax or E-Mail) per ticket Euro 19,99
Issue of a flight ticket in Germany per ticket Euro 29,99
Issue of a flight ticket within Europe per ticket Euro 29,99
Int. tickets up to 3 stretches per ticket Euro 39,99
Int. up to 4 stretches (round the world) per ticket Euro 39,99
Issue of flight tickets over 4 legs per ticket Euro 99,99
Single trips, E-Ticket per ticket Euro 0,99
Complex trips, E-Ticket per ticket Euro 0,99
Issue of internal American tickets per ticket Euro 9,99
Issue of tickets outside northern Amercia per ticket Euro 9,99
Information about flight times, prices etc.(calculation fee/invoicing is carried out within 72 hours per info Euro 19,99
Information about flight times, prices etc (calculation time dependent on cost over the service hotline/calculation for booking is carried out within 72 hours) per minute Euro 1,86
Information request using our Online Information Module per info. Euro free of charge
Change in flight ticket (change in name, date of birth, address, telephone, fax or E-mail etc.) incl. Airline costs and external fee per ticket Euro 19,99
Change in low cost booking (change in name, date of birth, address, telephone, fax or E-mail etc.) incl. Airline and other costs per ticket Euro 29,99
Cancellation of ticket per ticket Euro 29,99
Refund incl. Tariff fees per ticket Euro 19,99
TAX refund for non-refund tickets per ticket Euro 9,99
Special Request, UM, Pets, Wheelchair per ticket Euro 4,99
Cancel/Void Tickets per ticket Euro 14,99
Ticket copy per ticket Euro 9,99
Ticket deposit, airline fee per ticket Euro 9,99
Alteration of airline ticket after issue (if possible) per ticket Euro 29,99
Processing of external tickets per ticket Euro 29,99
Upgrade using Miles & More per ticket Euro 9,99
Request for Miles & More (special requests) per ticket Euro 9,99
Return confirmation of flights per ticket Euro 9,99
no booked over us per ticket Euro 19,99
Paper ticket additional fee per ticket Euro 9,99
Group booked ticket issue - active Filekey per ticket Euro 14,99
Group booked ticket issue - passive Filekey per ticket Euro 19,99
Visa for Australia with ticketing per person Euro 14,99
Visa for Australia without ticketing per person Euro 29,99
Issue of AD 75, Pep's per ticket Euro 29,99
Additional entry of Rail&Fly (except permit & incl. Airline fee) per ticket Euro 9,99
Special order or waiver (successfully Implemented, incl. Airline fee) per ticket Euro 19,99
Ticket alteration (if possible - incl. Airline fee) per ticket Euro 14,99
Lost document orders per ticket Euro 14,99
Special costs (e.g. Round the World, Airpass) per ticket Euro 19,99
Ticketing hold up to 4 weeks before departure (if possible with regard to tariff conditions) per ticket Euro 9,99
Ticketing cancellation (does not apply for binding replacement booking
after 72 hours) per person Euro 60,00
c) Hotel
Booking hotel room (online ) per ticket Euro online price
Booking hotel room (telephone, fax or E-mail) per ticket Euro 9,99
Issue of hotel voucher per ticket Euro 4,99
Sending hotel voucher per ticket Euro 1,99
Processing of hotel booking cancellation per ticket Euro 9,99
Information about hotel prices etc. (calculation fee/invoicing is carried out within 72 hours) per info. Euro 19,99
Information about hotel prices etc. (calculation fee/invoicing is carried out within 72 hours) per min. Euro 1,86
Information using our Online Information Module per info Euro free of charge
d) Rail
Issue of ticket and ticket reservation per ticket Euro 9,99
Electronic ticket per ticket Euro 5,66
Paper ticket per ticket Euro 9,99
Seat reservation per ticket Euro 2,99
Ticket deposit in machine per ticket Euro 4,99
Refund / change per ticket Euro 19,99
Timetable and price information (calculation fee) per info Euro 19,99
Timetable and price information (calculation time dependent on service hotline fee) per min. Euro 1,86
Information using our Online Information Module per info Euro kostenfrei
Issue of group ticket per ticket Euro 9,99
e) Package tours
Hotel information, location, facilities, cost of travel etc. (calculation fee/ invoicing is carried out within 72 hours) per info Euro 19,99
Hotel information, location, facilities, cost of travel etc. (calculation time dependent on service hotline charges/ invoicing is carried out within 72 hours) per minute Euro 1,86
Information using our Online Information Module per info Euro fee of charge
Booking package tours (on individual negotiation) per person Euro 9,99
Booking of special offers, last minute & short-deadline trips (on individual negotiation) per person Euro 19,99
f) Ferry & Ship
Ferry & ship booking (Online ) per ticket Euro Online Preis
Ferry & ship booking (telephone, fax and E-mail) per ticket Euro 29,99
Issue of ship ticket per ticket Euro 9,99
Timetable and price information (calculation Fee/invoicing is carried out within 72 hours) per info. Euro 19,99
Timetable and price information (calculation Fee time dependent on service hotline charges /invoicing is carried out within 72 hours ) per min. Euro 1,86
Information using our Online Information Module per info. Euro free of charge
g) Car rental
Booking a rental car (online) per ticket Euro online price
Booking a rental car (telephone, fax or E-mail) per ticket Euro 29,99
Issue of car rental voucher per ticket Euro 4,99
Sending car rental voucher per ticket Euro 1,99
Processing cancellation of car rental booking per ticket Euro 9,99
Information about vehicles, rental company Rental price and availability (calculation fee/ Invoicing is carried out within 72 hours) per info. Euro 19,99
Information about vehicles, rental company Rental price and availability (calculation Fee time dependent on service hotline charges /invoicing is carried out within 72 hours) per min. Euro 1,86
Information using our Online Information Module per info. Euro free of charge
h) Visa
Provision of visa (incl. Postage and visa charges) per visa Euro 29,99
i) Other
Invoice and ticket copies for booked Transaction per transaction Euro 4,99
Confirmation(e.g. cost of travel) per transaction Euro 4,99
Special requests (e.g. provision of special requests by fax/tel.) per transaction Euro 29,99
Reclamation processing vis-à-vis the service Operator (no personal culpability) per ticket Euro 29,99
Basic information search per transaction Euro 29,99
Complex information search per transaction Euro according to cost
Sending fee per ticket per ticket Euro 9,99
Sending fee for special transactions per ticket Euro 3,00
Courier service incl. External postage per ticket Euro 14,99
Consultancy times outside our business hours per consultancy Euro 19,99
Registration of special luggage (animals, golf bags, diving bags etc.) incl. Transport Company's fee per ticket Euro 19,99
Processing of individual orders / invoicing on booking per person Euro 49,99
Mediation of entrance tickets per ticket Euro 4,99
All prices include 19 % VAT when the services carried out are for the end consumer from the Federal Republic of Germany. We are entitled to ask for compensation for damages and/or costs as well interest in addition to the above-mentioned amounts according to legal regulation..
17. Assignation prohibition
17.1. Assignation of claims against us to a third party (including husband/wife and relatives) is not possible.
17.2. Furthermore, the legal assertion of claims on the part of a traveller by a third party is also impossible.
18. Data protection
We collect, process, save and use customer and travel data for our own purposes and in order to process services carried out and/or mediated through us, those of the tour operator and/or service provider and/or third parties contractually or otherwise linked to the tour organiser. To this extent, we are entitled to pass on the data. Data will not however be handed on to parties not involved in the provision of service unless there is a legal or official duty for the matter (e.g. criminal prosecution, request for the data by a foreign authority).
19. Regulations in a foreign language
Our offers and the offers and service descriptions of other an/o mediated service providers contain specifications and information, which come directly from international reservation systems. Regulations in a foreign language (mostly in English or German) could be contained in such offers and service descriptions, which could have an influence on the type and extent of the offers and/or mediated services. These foreign language parts of the offer and service descriptions are explicitly accepted by the customer as binding for them and applicable to them.
20. Court of jurisdiction, applicable law, other
20.1. If one of the regulations in these standard business conditions and/or the mediation or travel contract becomes partially or fully ineffective, irrespective of legal reason for this, the validity of the remaining regulations and/or validity of the mediation and/or travel contract remain unaffected. The parties undertake to agree on an appropriate regulation, as far as legally possible, to replace this ineffective one, which is closest to the meaning and purpose originally intended by the contracting parties in the contracts and/or these standard business conditions, while retaining the essence of the point.
20.2. If the customer is a trader, legal entity, or public entity the court of jurisdiction for disputes stemming from this contract governed by public law is exclusively the registered address and fulfilment place of our company in 96515 Sonneberg/Thüringen, (Federal Republic of Germany). The same applies for any complaints made against us by the customer or if the customer has no general court of jurisdiction in the Federal Republic of Germany or if their address is unknown at the time the complaint is made. For complaints against the customer with general court of jurisdiction in the Federal Republic of Germany, their address is of importance if known at the time the complaint is made.
20.3. The laws of the Federal Republic of Germany with the simultaneous use of UN laws apply in all cases
20.4. No claim for constant availability of our offers and service descriptions and/or those of other service providers exists. Availability can only provided in terms of technical data. Non-availability does not entitle the user to compensation for damages
20.5. If these standard business conditions become part of a contract in a foreign language, the German version is decisive in the case of incongruities and/or any doubt about interpretation.
01/01/2007
vitaball limited, Reg. Office: 39/40 Calthorpe Road, B15 1TS Birmingham, West Midlands, United Kingdom
Company No. 4852557, registered in England and WalesCompany House Cardiff
Managing Director: Ulrich Barth Company Secretary: Go Ahead Service Ltd.
